Privacy policy

When you visit, shop, or interact with Royal Paw House, we may collect the following information:

• Personal details — name, email address, phone number, billing and shipping address
• Payment information — processed securely through Shopify Payments. We never store your card details
• Device & browsing data — IP address, browser type, pages visited, referring URLs
• Account information — if you create an account, your login and order history
• Communications — any messages you send us via email, contact forms, or chat

• To process and fulfill your orders and send tracking updates
• To send order confirmations, receipts, and important account notifications
• To send marketing emails — only if you have opted in (you may unsubscribe at any time)
• To improve our website, products, and customer experience
• To prevent fraud and maintain the security of our store
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers who help us operate our store:

• Shopify — our e-commerce platform (shopify.com/legal/privacy)
• Payment processors — Stripe, PayPal, Apple Pay for secure transactions
• Shipping carriers — USPS, FedEx, UPS for order delivery
• Email marketing — Klaviyo for sending newsletters (if opted in)
• Analytics — Google Analytics for understanding site traffic (anonymised)

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep your cart active, and understand how you use our site. You may disable cookies in your browser settings, though some features may not function fully.

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

We use industry-standard SSL encryption and Shopify's secure infrastructure to protect your data. While no method of transmission over the internet is 100% secure, we take every reasonable measure to protect your personal information.

Royal Paw House is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.